At TawonLiar.com, your satisfaction and trust are our top priorities. As the official and only authorized seller of Tawon Liar® products, we are committed to ensuring a fair and transparent return and refund process. This policy outlines your rights and our responsibilities regarding product returns and refunds.
1. Return Eligibility
- Returns must be requested within 30 calendar days of receiving your order.
- Items must be unused, unopened, and in their original packaging, including seals and labels intact.
- Items that are damaged, used, or not in their original condition will not be eligible for return.
- Only purchases made directly through TawonLiar.com are eligible. Returns from third-party marketplaces or unauthorized sellers will not be accepted.
2. Non-Returnable Items
Due to health and hygiene considerations, the following items are non-returnable unless they arrive damaged or defective:
- Opened herbal supplements or consumable products
- Items with tampered or broken seals
- Free gifts, bonus items, or promotional products
3. Damaged or Defective Products
If you receive a damaged or defective item, please notify us within 48 hours of delivery by contacting our customer support. You will be required to provide:
- Order number
- Clear photos or videos showing the issue
- Description of the problem
We will investigate the issue and provide a replacement or full refund, including any applicable shipping fees.
4. Return Process
- Contact our support team at [email protected] or through our contact form with your return request.
- Wait for our confirmation and return authorization with instructions.
- Pack the item securely and ship it to the return address we provide.
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
Buyers are responsible for return shipping costs unless the product is defective or incorrect due to our error.
5. Refunds
- If your return is approved, a refund will be issued to your original method of payment within 7-14 business days.
- You will receive a confirmation email once the refund has been processed.
- If you haven’t received your refund within the stated period, please contact your payment provider first before reaching out to us.
6. Order Cancellations
You may cancel your order before it is shipped by contacting us immediately. Once an order has been processed or shipped, cancellation is no longer possible, and the standard return process must be followed.
7. Contact Information
If you have any questions regarding this Return & Refund Policy, please contact our customer support team:
- Email: [email protected]
- Phone: +62-858-0858-1977 (Mon-Fri, 9:00 AM - 5:00 PM WIB)
- Or use the contact form on our Contact Us page.
8. Legal Compliance
This policy is designed in accordance with applicable consumer protection laws and fair trading principles. We are committed to handling all return and refund requests in a transparent, reasonable, and customer-focused manner, ensuring your rights as a buyer are respected.
Last updated: July 1, 2025