At TawonLiar.com, we understand that you may occasionally need to cancel an order. This Cancellation Policy outlines the terms and conditions for canceling orders placed on our official website.
1. Eligibility for Cancellation
- You may request to cancel your order before it is processed or shipped.
- Orders that have already been packaged, dispatched, or shipped cannot be canceled and must go through the standard Return & Refund Policy process after delivery.
2. How to Request Cancellation
To cancel your order, please contact our customer support as soon as possible using one of the following methods:
- Email: [email protected]
- Phone: +62-858-0858-1977
- Contact form: Contact Us
Please include your order number and full name when making a cancellation request.
3. Refunds for Canceled Orders
- If your cancellation request is approved before the order is processed or shipped, a full refund will be issued to your original payment method.
- Refunds may take 7–14 business days to appear, depending on your payment provider.
- If the cancellation request is made too late (after the order has been shipped), you will need to wait for delivery and follow the return procedure.
4. Non-Cancellable Situations
- Orders that have already been shipped or delivered
- Custom or special order items
- Products marked as non-returnable (e.g., opened herbal consumables)
5. Our Right to Cancel
We reserve the right to cancel an order at any time due to the following reasons:
- Suspected fraud or unauthorized activity
- Product unavailability or inventory errors
- Incorrect pricing or listing errors
- Failure to complete payment
In such cases, the customer will be notified promptly and refunded in full.
6. Contact Us
If you have any questions about our Cancellation Policy or need assistance, please reach out to our customer service team.
- Email: [email protected]
- Phone: +62-858-0858-1977
- Contact form: Contact Us
Last updated: July 1, 2025